Contact Us
We’re happy to help. Whether you’re choosing a light for your home or need assistance with an existing order, the Niftavio customer service team is here to assist you.
Email Our Team
For product questions and customer support, please contact us at:
Customer Service Email service@niftavio.com
Please send a brief description of your question so we can direct your inquiry to the right support.
How We Can Help
- Lighting inquiries: product dimensions, materials, finishes, available options, and questions about electrical compatibility or installation requirements.
- Order and delivery support: order updates, tracking information, and delivery concerns.
- After-sales assistance: damaged items, missing parts, incorrect products, and return inquiries.
- Other store inquiries: payments, checkout questions, and privacy-related requests.
For a product inquiry, please include the lamp name or a link to its product page. If your question concerns electrical compatibility, let us know the country where the light will be used.
Contacting Us About an Order
To help us locate your purchase, please include:
- Your order number.
- The email address used at checkout.
- A short description of the issue and the item concerned.
For your security, please do not send passwords, full payment card numbers, or card security codes by email.
Damaged, Incorrect, or Incomplete Orders
If your light arrives damaged, appears faulty, contains missing parts, or differs from the item ordered, please email us with your order details.
Where possible, attach clear photos showing the product, the issue, the packaging, and the shipping label. A short video may also help explain a functional issue.
Please keep the item and its packaging while we review your inquiry. Our team will advise you on the next steps.
Return Assistance
Please contact us before returning any item. Our team will review your request and provide the appropriate return instructions and return address for your order.
For return eligibility and conditions, please read our Return Policy.
Following Up on Your Inquiry
We will respond as soon as possible. Inquiries that require checks with shipping carriers, payment providers, or a review of product details may take additional time to resolve.
If you are waiting for a reply, please check your spam or junk folder. To add information to an existing inquiry, reply to the same email thread so the relevant details stay together.
Company Information
Niftavio is operated by the company listed below. For product and order assistance, please use our customer service email.