Shipping Policy

Processing and Delivery

We normally prepare and dispatch orders within 5 business days after they are placed. Business days exclude weekends and public holidays. Processing time is separate from the estimated time your parcel spends in transit.

After dispatch, delivery generally takes approximately 10–20 business days. This timeframe is an estimate rather than a guaranteed delivery date and may vary depending on the destination, carrier operations, customs procedures and other circumstances outside our reasonable control.

Shipping Cost and Destinations

We currently offer worldwide shipping at a fixed rate of $5.99 USD per order.

Delivery remains subject to the availability of carrier service at the address provided. If we are unable to arrange delivery to your destination, we will contact you using the details submitted with your order.

Tracking Your Order

Once tracking information becomes available, it will be included in your Shipping Confirmation email.

Tracking activity may not appear immediately after a shipping label is created. Depending on the carrier, updates may take several days to appear or may only be recorded at certain stages of the journey.

You can check the latest available shipment information at www.17track.net .

Possible Delivery Delays

Although we aim to keep deliveries within the estimated timeframe, delays may occasionally occur because of carrier disruptions, customs inspections, severe weather, public holidays, peak shipping periods, local delivery conditions or incomplete address information.

These circumstances may affect delivery without changing the status of the order itself. Once a parcel has been transferred to the carrier, final delivery timing is managed by the relevant shipping provider and cannot be guaranteed by us.

Shipping Address

Customers are responsible for providing a complete, accurate and deliverable shipping address at checkout.

If you notice an error, please contact us as soon as possible. We will make a reasonable effort to update the address, but changes cannot be guaranteed once order processing, packing or shipment preparation has begun.

If a parcel is delayed, returned or requires reshipment because the information provided was incorrect or incomplete, additional shipping charges may apply.

Your shipping address may be different from your billing address, provided the delivery information submitted at checkout is complete and valid.

International Orders

Depending on the destination, an international shipment may be subject to customs duties, import taxes, brokerage fees or local clearance charges.

Unless otherwise stated at checkout, these charges are determined by the destination country and are the responsibility of the recipient. They are not included in the $5.99 USD shipping fee and are outside our control.

Separate Shipments

Items from the same order may occasionally be packed and shipped separately because of product availability or fulfilment arrangements. Separate parcels may have different tracking numbers and may arrive on different dates within or around the estimated delivery period.

Delayed or Missing Packages

If tracking has not updated for an extended period or your parcel appears to be delayed, please contact us so we can review the available shipment information and provide reasonable assistance.

If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery area, mailbox, building reception, household members, neighbours and any notice provided by the local carrier.

The handling and resolution of delayed, missing, returned or delivered-package enquiries will depend on the circumstances of the shipment and the applicable carrier procedures.

Contact Us

If you have any questions about shipping, tracking or delivery, please contact us at service@niftavio.com .