Return Policy

Order Cancellations

Cancellation requests are accepted only on or before 11:00pm (PDT) on the same day the order is placed. Requests submitted after this cutoff time cannot be accepted.

If the cancellation request meets this requirement, the order will be canceled and a full refund will be issued. After the cutoff time, orders cannot be canceled.

To request a cancellation, contact us promptly at service@niftavio.com and include your order number and the email address used to place the order.

Return Eligibility

We accept eligible returns requested within 14 days after the product has been received.

To qualify for a return, the item must:

• Be unused.
• Be in the same condition in which it was received.
• Be returned in its original packaging.
• Include a receipt or other valid proof of purchase.

Returned items are inspected before a refund decision is made. Items that do not meet the eligibility requirements may not qualify for a refund.

How to Request a Return

Before sending anything back, email service@niftavio.com with your order number, the item you wish to return and the reason for the request.

If your request is eligible, customer service will provide the correct return instructions and return address.

Please do not send a return directly to the manufacturer or to an address shown on the original parcel without first receiving return instructions from us. Unauthorized returns may be delayed or may not be identifiable for refund processing.

Return Shipping and Fees

Where return shipping costs apply, the customer will be charged no more than once for those costs. No duplicate return-shipping charge and no restocking fee will be applied.

We recommend retaining the return shipping receipt and any available tracking information until the return has been received and processed.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective or different from the item ordered, contact us as soon as possible at service@niftavio.com .

Include your order number and a clear description of the issue. Photographs of the product, packaging or shipping label may be requested so that we can review the matter and determine the appropriate resolution.

Please keep the item and its original packaging while your request is being reviewed. Our team will provide the appropriate resolution and next steps after reviewing the available information.

Exchanges

If you would like a different item, please contact customer service before returning your original purchase. Exchange availability depends on the item and current stock.

Where a direct exchange is not available, you may be asked to complete an eligible return and place a separate order for the preferred item.

Refund Review

After the returned item has been received and inspected, Hong Kong Qinghe Yuan Trading Limited will notify you by email and confirm whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method within several days. The time required for the credit to appear may vary depending on the payment provider, card issuer or financial institution.

Late or Missing Refunds

If an approved refund has not yet appeared, please complete the following steps:

1. Check your bank account again.
2. Contact your credit card company or payment provider, as a refund may take time to be officially posted.
3. Contact your bank, as additional processing time may be required before the refund appears.
4. If you have completed these steps and the refund is still missing, contact us at service@niftavio.com .

Return Address

Return addresses may vary depending on the product and fulfillment location. Before returning an item, contact customer service to obtain the correct return address and instructions.

Email us at service@niftavio.com .

Items sent to an incorrect address may experience processing delays, so please use only the return address provided by customer service.