Frequently Asked Questions

Check the description and available options on the product page for your chosen light. If a detail you need is not listed, email us with the product name or page link before ordering.

We can help clarify questions about dimensions, materials, finishes, and available options.

Review the options and electrical information provided for the specific light. If you are unsure about the plug, voltage, or installation requirements, contact us with the product link and the country where it will be used before placing your order.

Bulb inclusion, light source, and dimming features depend on the product. Please check the individual listing or contact us to confirm the details for your chosen lamp before purchasing.

Select the Cart icon at the top of the website to review your items. Adjust the quantity of an item using its quantity control, or select Remove to delete it. The cart total will update to reflect your changes.

To add another item, visit its product page, choose your preferred options and quantity, and select Add to Cart. You can then continue shopping or proceed to checkout.

You will receive a confirmation email containing your order number and purchase details. If you cannot find it, check your spam or junk folder or contact us for assistance.

We accept the payment methods displayed at checkout. Available payment options may vary depending on your location, device and selected checkout method.

If PayPal is displayed as an available payment method at checkout, select PayPal to continue. You will be redirected to PayPal, where you can follow the instructions to review and complete your payment.

Proceed to checkout, enter your code in the discount code field, and select Apply. Check that the discount appears in the order total before completing payment.

Changes are accepted only on or before 11:00pm (PDT, GMT−7) on the same day the order is placed .

To request a change, email service@niftavio.com with your order number and the details of your request.

Orders may be canceled only on or before 11:00pm (PDT, GMT−7) on the same day they are placed . After that time, cancellation requests will no longer be accepted.

To request a cancellation, email service@niftavio.com with your order number.

Orders are normally prepared and dispatched within 5 business days. After dispatch, estimated delivery is approximately 10–20 business days.

We currently offer worldwide shipping at a fixed rate of $5.99 USD per order. Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures and other circumstances outside our reasonable control.

Please read our Shipping Policy for complete details.

Your tracking number is included in your Shipping Confirmation email. Use it to check your shipment at 17TRACK .

If you need assistance with tracking, email us with your order number and the email address used at checkout.

Email service@niftavio.com with your order number, a description of the issue and clear photographs of the item, packaging and shipping label.

Please keep the item and its original packaging while we review your request. Once the information has been reviewed, our team will provide the appropriate resolution and next steps in accordance with our Return Policy.

Contact us with your order number and a description of the issue. Where possible, include clear photographs of the product, packaging and shipping label.

Keep the item and its original packaging while we review your inquiry. Our team will provide the appropriate next steps in accordance with our Return Policy.

Please refer to our Return Policy for the applicable return conditions and refund information. For questions about an exchange, contact our customer service team.

Email service@niftavio.com before returning an item. Include your order number and the reason for your request so our team can provide the correct return instructions and address.